I make it my duty to process and ship orders with in 24 hours of when an order is placed. Sometimes it may take a little longer but, if that's the case I will contact you explaining the why your package is being delayed. If you need changes made to your order please contact me as soon as you can.
I'm always happy to do what I can to make custom orders if there's something you want that you don't see- message me!
International buyers are responsible for their countries taxes and import duties.
I don't know your countries policies please look into this before placing an order.
I ship glass- no matter how carefully packaged breaking does happen from time to time- while no one is happy to receive a broken item in the mail I am always happy to do everything I can to make it right.
If you do open your package to find your glass got broken in transit follow these steps;
1) do not cut yourself
2) lay down some newspaper to make cleaning up small bits easier
3) snap a photo of the broken glass with the package in the background
4) message me with the photo attached
I will respond to correct the situation as fast as I can
If you live within the USA I'll offer you a replacement mailed to you at NO cost to you.
If you live outside of the USA I'll give you a refund for the glass/glasses that didn't make it, unfortunately high shipping costs make free replacements too costly to offer.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If for any reason you are unhappy with your glasses- simply package them back up the way they were in the box you received them in and ship them back for a full refund. I'll honor this within 48 hours of the time tracking says that the package was delivered. I think that's a fair amount of time to decide if you'd like to keep them or send them back. Refund is given for the whole amount of the glasses, but not the shipping cost paid.
Custom glasses with text or dates are not returnable, sorry.
Q: My glasses aren't colored! The photos you show are colored! I want my glasses replaced with colored glasses for free! I hate you and everything else in the world!
A: None of my glasses are colored unless I specifically say so- it says this in EVERY listing. The color you see is food coloring and water- is says this in EVERY listing too. Photos take better with colored glasses. I'm sorry that you didn't read the listing However all you need to do is package them back up and ship them home for a refund.
Q: My glass arrived broken, why didn't you use bubble wrap?
A: Believe it or not bubble wrap breaks the glasses more often than simple news leaf.
I've had a great deal of luck shipping with glasses wrapped in news leaf, and put in a box with a card board divider. However, don't worry you are either eligible for a replacement or a refund as well as my understanding and apologies.
Q: Why didn't my order come with a receipt?
A: More often than not my glasses are used as gifts- so to avoid sending a detailed receipt to a gift recipient I just don't send them unless you ask for one, but don't worry if you want one you can print one off right from etsy or I can mail you one, just let me know!
Q: My image disappears when it gets wet, whats the deal?
A: The image is scarred into the glass and the water fills the scar, clean the glass and dry it and you're image will be ready to display again.
Your information will only be used to ship your order to you. Nothing more nothing less.